Last Updated:10-11-2025
At J customer satisfaction is important to us. This Refund Policy outlines the terms under which refunds may be considered for services purchased through our online payment system.
1. Nature of Services
We provide prepaid and/or postpaid internet services. All payments made are applied toward activation, renewal, or continuation of service plans.
2. No Refund for Services Already Used
Because internet access is a consumable digital service, payments for periods where service has already been used are non-refundable.
3. Refund Eligibility
A refund may be considered only in the following situations:
• Duplicate payment made in error.
• Payment deducted but service not activated due to a technical issue.
• Plan purchased incorrectly, provided no data has been used and the request is made within 24–48 hours of payment.
• Transaction failure where the amount has been debited but not received by us.
4. How to Request a Refund
Customers must submit a request via:
• Email: info@jetairnet.com
• Phone/WhatsApp: 9359103727
Please include:
• Name
• Registered phone/email
• Transaction ID
• Payment screenshot (if applicable)
• Reason for refund request
5. Refund Processing Time
If approved, refunds will be processed within 7–10 business days back to the original payment method. Processing times may vary depending on the bank or payment provider.
6. Non-Refundable Items
• One-time installation charges
• Router or equipment charges (unless defective)
• Late fees or reconnection fees
7. Contact Us
If you have questions about our Refund Policy, contact us at 9359103727, info@jetairnet.com